FAQ
Frequently Asked Questions – Tryluxery
Welcome to the Tryluxery FAQ section!
Here you’ll find quick answers to the most common questions about our products, services, orders, and policies.
Need more help? We're just a message away:
📧 Email: hello@tryluxery.com
📞 Phone: +44 808 531 0209
🏢 Address: 432 Stratford Road, Birmingham, B11 4AD, United Kingdom
General Questions
Q: What is Tryluxery?
A: Tryluxery is an online boutique specialising in premium lifestyle and fashion products, offering carefully curated collections that combine elegance, comfort, and quality craftsmanship. Our mission is to provide timeless styles and modern essentials that fit effortlessly into your life — all backed by exceptional customer service.
Q: How can I reach customer support?
A: You can contact us anytime at hello@tryluxery.com or call us during business hours at +44 808 531 0209. We’re always happy to help!
Orders & Shipping
Q: How do I place an order?
A: Browse our store, add your favourite items to the cart, and follow the secure checkout process.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and American Express. All transactions are securely processed in GBP (£).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days, and delivered in 3–5 business days after dispatch. Most orders arrive within 4–7 business days from confirmation.
Q: Do you ship internationally?
A: Currently, we ship only within the United Kingdom. We are working on expanding our delivery zones in the near future.
Q: Is shipping free?
A: Yes — we offer free standard shipping on all UK orders, with no minimum spend.
Returns & Exchanges
Q: What’s your return policy?
A: You have 30 days from the delivery date to return or exchange an item if it doesn’t meet your expectations.
Q: How do I return an item?
A: Email us at hello@tryluxery.com with your order number and reason for the return. If your item is eligible, we’ll send you a free, downloadable pre-paid return label with detailed packing and drop-off instructions.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days of receipt for eligible items. We’ll provide you with a free pre-paid return label and ship your replacement at no extra cost.
Products
Q: Are your products high quality?
A: Absolutely. We carefully source and design our collections with a focus on premium materials, attention to detail, and long-term durability.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. If you’re unsure, contact us and our team will happily assist.
Q: Do you offer eco-friendly products?
A: Yes. We are expanding our range of eco-friendly and sustainable products, crafted with environmentally responsible materials.
Account & Security
Q: Do I need an account to place an order?
A: No — you can check out as a guest. However, creating an account lets you track orders, manage preferences, and enjoy exclusive offers.
Q: Is my personal information safe?
A: Yes. We use SSL encryption and PCI-compliant systems to protect your data and ensure secure transactions.
Q: How can I sign up for the newsletter?
A: Simply scroll to the bottom of any page and enter your email to receive updates on new arrivals, special promotions, and exclusive deals.
Contact Us
If you have any questions or need assistance, our team is here to help.
📧 Email: hello@tryluxery.com
📞 Phone: +44 808 531 0209
🏢 Address: 432 Stratford Road, Birmingham, B11 4AD, United Kingdom
Opening Hours (GMT/BST):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 9:00am – 2:00pm
Average Response Time: 24 to 48 hours
For more ways to contact us, visit our Contact Us page.