FAQ
Welcome to the Tryluxery FAQ section!
Here you’ll find quick answers to the most common questions about our women’s fashion collections, orders, and store policies.
Need more help? We’re just a message away:
📧 Email: help@tryluxery.com
📞 Phone: +44 808 502 0402
🏢 Address: 432 Stratford Road, Birmingham, B11 4AD, United Kingdom
General Questions
Q: What is Tryluxery?
A: Tryluxery is an online boutique specialising in women’s fashion and dresses, offering carefully curated collections that blend elegance, comfort, and modern style. Our mission is to provide timeless looks and contemporary essentials that fit effortlessly into your lifestyle — all backed by exceptional customer care.
Q: How can I reach customer support?
A: You can contact us anytime at help@tryluxery.com or call us during business hours at +44 808 502 0402
Orders & Shipping
Q: How do I place an order?
A: Browse our store, select your favourite dresses and styles, add them to your cart, and follow the secure checkout process.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and American Express. All transactions are processed in GBP (£). See our Billing Policy for details.
Q: How long does delivery take?
A: Orders are processed in 1–2 business days and delivered within 3–5 business days after dispatch. Most orders arrive in 4–7 working days from confirmation. See our Shipping Policy.
Q: Do you ship internationally?
A: Currently, we only deliver within the United Kingdom. We’re working on expanding soon.
Q: Is shipping free?
A: Yes. We offer free standard shipping on all UK orders with no minimum spend.
Returns & Exchanges
Q: What’s your return policy?
A: You have 30 days from delivery to return or exchange your order. Items must be unused, unworn, and in original packaging. Full details are in our Refund & Return Policy.
Q: How do I return an item?
A: Email us at help@tryluxery.com with your order number and reason for return. If eligible, we’ll send you a free pre-paid return label and instructions.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days. Once we receive your return, your replacement will be shipped free of charge.
Products
Q: Are your products high quality?
A: Yes. Each piece is crafted from premium fabrics, with a focus on design, comfort, and long-term wear.
Q: How do I choose the right size?
A: Every product page includes a size guide. If you’re unsure, our support team can help you find the perfect fit.
Q: Do you offer eco-friendly options?
A: Yes. We are expanding our collection of eco-friendly dresses and fashion items made with sustainable materials.
Account & Security
Q: Do I need an account to place an order?
A: No. You can check out as a guest. Creating an account lets you track orders, manage preferences, and access exclusive offers.
Q: Is my personal information safe?
A: Yes. We use SSL encryption and PCI-compliant systems to keep your data secure. Read our Privacy Policy for details.
Q: How can I sign up for the newsletter?
A: Scroll to the bottom of any page and enter your email to receive updates on new collections, seasonal drops, and exclusive promotions.
Contact Us
Our support team is available to help you:
Email: help@tryluxery.com
Phone: +44 808 502 0402
Address: 432 Stratford Road, Birmingham, B11 4AD, United Kingdom
Our Support Hours (GMT – London):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
Expect a response from us in less than 24 hours.
For more support, visit our Contact Us page.